1) Do I need to call to make a reservation? 

Calling us at (803) 783-5123 or (866) 284-3018 (toll free) from 7:00am to 10:00pm is the only way to make a reservation. Although we provide transportation to support most Charlotte airport flight times, our reservation specialists are not available to assist you between 10:00pm and 7:00am.

2) What type of vehicles do you drive?

You'll be picked up in a clean, comfortable, environmentally-friendly Honda Odyssey minivan.

3) Do you take passengers from the Charlotte airport back to Columbia?

Surprisingly, we get this question a lot. Of course we take passengers in both directions. 

4) Where will I be picked up and dropped off in Columbia? 

Wherever you want. At your home, workplace, college dorm, etc. We service the greater Columbia area. Click here to view our service area---> http://tinyurl.com/4hjzlq3

5) Where will I be picked up and dropped off in Charlotte?

We drop you off at the airport terminal. When you arrive back in CLT, we pick you up right outside of baggage claim.

6) Do you have a departure schedule or times that you do not operate?

We are a reservation-based service. We support most Charlotte airport flight times and we're open almost every day of the year. Please see our Reservations page for details.

7) How far in advance should I make a reservation?

Some passengers make reservations months in advance. Since we are first-come, first-served, it is important that you make a reservation as far in advance as possible. We can only guarantee you a seat on the shuttle once you have made a reservation.

8) Is there a baggage restriction?

No. Your airline may charge you more, but we will not. However, we need to know in advance if you will have more than one large suitcase and one carry-on per person, so we can plan accordingly. We also need to know about oversized items, like golf clubs.

9) How about pets?

We are unable to transport pets, with the exception of service animals.

10) Are you going to call to confirm my reservation?

Yes, our office staff will call you to confirm your reservation. Then, your driver will call you the night before or morning of your trip.

11) Should I tip my shuttle driver?

Tipping is not required, but is customary. Most passengers choose to tip their driver. We can even put the tip on your credit card if you prefer. Early morning and late night trips would be especially logical opportunities to tip your driver.

12) How do you make money charging only $49 per person?

Volume. Chances are, you will not be the only passenger on your trip. If this is a problem for you, you will need to find alternate transportation. We are professional and we are reliable, but we are not a private car service.